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Customer Service Representative

Company Overview
At Euro Style, our mission is to spread happiness through furniture. We achieve happiness by keeping our standards high, working with integrity, working as a team, and creating opportunities for our factories, employees, and customers to make their dreams come true. When our customers are happy, we are happy. 
 
At Euro Style, we have been designing, developing and manufacturing high-quality, affordable modern furniture for over 30 years. We are looking for passionate people who want to learn, work hard, and have a lot of fun.
 
Job Summary
As a customer service representative, you will be an expert, reliable, and energetic representative of Euro Style. Euro Style sells to hundreds of retailers, designers, and contractors across North America. You will be responsible for a segment of those customers and will make sure they succeed.

Our customers rely on us to have expert knowledge of our product catalog, help them find new products, and ensure that their orders go out on time. You will be working with our customers over email and on the phone. You are a people person and should enjoy helping our customer succeed. 

There are a lot of opportunities for increased responsibility if you do well. 
  
Responsibilities and Duties

  • Develop and maintain an expert understanding of our current product catalog.
  • Develop personal customer relationships through prompt and professional email and phone correspondence.
  • Respond to daily customer orders, issues, and questions in a timely manner.
  • Work in a team environment towards sales goals.
  • Contribute to a positive working environment with a positive attitude and desire to learn and help others.
  • Travel to trade shows in Las Vegas and High Point, NC to meet with current and new customers.
  • Answer phones to assist with stock and availability, prices, track orders, provide alternatives for items not in stock.

Ideal Qualifications and Skills

  • Strong fire to improve and learn every day. We want you to embody our saying: "Today we are good, tomorrow we will be better."
  • 1-3 years experience in sales/customer service, preferably in the furniture industry. 
  • Optimistic, outgoing and energetic personality.
  • Excellent written and verbal communication. You are a proactive communicator! 
  • General computer fluency - email, Excel, etc.
  • Spanish and French fluency are an extra plus!

Benefits and Perks

  • Competitive salary
  • Paid time off, sick days, and paid holidays
  • 401K
  • Health and medical benefits
  • Gorgeous office that is on the water with spectacular views of the San Francisco Bay
  • Furniture discounts
  • Performance based bonuses
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